In their 'Dear CEO' letter to the insurance industry in September 2020, the FCA reinforced their position that insurance firms need to improve their controls over sales processes.
Automating file reviews has been shown to overcome key challenges, especially for firms which use an intricate network of Excel worksheets and other documents to manage their file reviews. Challenges such as managing the consistency of the reviews; gathering central management information for reporting; and tracking remediation and improvement tasks.
We developed FileChecker to address the challenges facing insurance firms. View our short video to see how FileChecker works and some of its key functionality. Get in touch if you would like a personal demonstration or to answer any questions you may have.
Contact us Download FileChecker Factsheet
Want to see more of FileChecker and how it could make a difference to your company? Then register for our webinar that is being held at 10-11am on 15 July 2021 when we will:
- Explain where and how FileChecker makes a difference
- Show you FileChecker in action
- Discuss an insurance case study
- Outline the implementation process and options
- Enable you to ask questions using our online question tool
Register for webinar
Manage the entire cycle from the initial file review, to quality assurance checks and completing remedial actions.
Select the appropriate file review template or create your own using the intuitive template builder.
Choose the question format (boolean, dropdown, text, numeric, etc.).
Use multiple pages or sections in your file review to help organise and break up a long list of questions.
Set the marking system
Automated marking system allowing percentage, numeric or pass/fail result and an importance weighting.
Automatic fail questions
Select whether failing an individual question automatically results in a failed file review.
Allocate and schedule
Simple allocation and scheduling of file reviews and quality assurance audits to team members.
Retain original and quality assurance marking results for analysis and review.
Produce management information reports and use the export facility to put these into Excel or PDF format.
Your own dashboard
Personalise your dashboard to give you a real-time view of the information that is important to you.
Easily identify overdue file reviews.
Easy search facility and full history tracking to evidence your compliance.
Track remedial actions
Use Task Manager to assign and track remedial actions to completion.
Establish roles and permissions that set functionality and data access for different users.
Web services API allowing you to extract information and data into your data warehouse.