Multi – occupancy buildings insurance

Dear Secretary of State | Release Date: 29th February 2024

To read a longer summary of this Dear Secretary of State letter, click here.

To access the original FCA document, click here.

Short Summary

The Financial Conduct Authority (FCA) addresses developments in multi-occupancy buildings insurance (MOBI), focusing on leaseholder concerns. Over the past year, the FCA has advanced consultations and established new rules in collaboration with various stakeholders.

Enhanced Leaseholder Protections

The FCA’s new rules, effective from 31 December, mandate insurers to act in the best interests of leaseholders. These include fair product design, avoiding biased remuneration schemes, ensuring fair value in policies, and transparently disclosing policy details and commissions.

Insurer Risk Modelling and Pricing Analysis

The FCA’s review of insurers’ pricing strategies revealed that:

Insurers didn’t specifically categorise MOBI as a distinct product, yet they provided fair value assessments for relevant policies.
There were no significant concerns regarding the overall value of these products.
Improved management information is required for specific analyses related to MOBI and buildings with fire safety issues.
Active efforts were made by most firms to reduce intermediary remuneration.

Data Standards and Reporting

Following the adoption of the ABI and BIBA industry data code, the availability and compliance with data recording improved. However, challenges remain in detailed data analysis, particularly for buildings with fire safety issues.

Regulatory Actions and Future Focus

The FCA has taken regulatory actions against non-compliant firms, emphasising the need for continued improvement in fair value delivery and compliance with product governance rules. The FCA supports initiatives like the ABI’s reinsurance scheme, aimed at improving the insurance market for affected buildings and leaseholders.

Key Take-Aways

Insurers are expected to align with the FCA’s regulations, ensuring fair value and transparent practices in MOBI.
The FCA will persist in monitoring and enforcing compliance, focusing on improved data analysis and management to support leaseholders’ interests.