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Release Date: 24th February 2015

To access the original FCA document, click here.


The Financial Conduct Authority (FCA) fined Aviva Investors Global Services Limited £17,607,000 for failing to manage conflicts of interest fairly due to inadequate systems and controls. This led to a £132,000,000 compensation payment to ensure no adverse impact on the funds managed by Aviva Investors.

Details of Misconduct:

Key Takeaways for Other Firms:

Aviva Investors has since improved its control environment, governance, and risk management, under new leadership. The company received a 30% discount on the fine for settling early, reducing the penalty from £25,152,900.


This case underscores the importance of managing conflicts of interest effectively and maintaining robust systems and controls to protect the integrity of financial markets and ensure fair treatment of customers.

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